Frequently Asked Questions - Digital Menu Boards
What is a digital menu board?
A digital menu board is a means for displaying an electronic version of a menu for a cafe, restaurant or takeaway business.
What are the features of the digital menu boards?
These digital menu screens can be as large as needed and are illuminated, so making them easy to read. They can be used in portrait or landscape mode and be installed in multiple configurations. The digital menu boards are robust, easily customisable and editable.
Why does your business need a digital menu board?
Digital menu boards are great for food retailers that have an open plan layout or a counter that customers stand at. They make the menu both visible and attractive. What is more, you can add forms of advertising and promotions to what is displayed on the menu boards.
Do you provide consultation as to what digital menu boards are suitable?
Yes, when you contact James Hogg Display we will discuss your business and your needs in order to establish what menu boards and configuration will be right for you.
What size digital menu board screen do I need?
This will depend on what space you have available and size of your existing menu content.
What size is a 32”, 43”, 50” and 55” digital display screen?
Please have a good look at this website in order to see the individual screen sizes for digital menu boards and how they appear.
Are digital menu board screens portrait or landscape?
The screens can be installed in either portrait or landscape orientation, depending on your menu boards requirement.
Can multiple screens as digital menu boards be synchronised?
Multiple screens can be synchronised and so menu boards can be used together.
Are the display screens actually TV’s?
No, we do not supply domestic television’s.
Why can’t I use a TV?
A TV is a domestic product not suited for a commercial environment. They do not have commercial grade components, are not manufactured to operate 24/7 and are not bright enough for commercial environments. In addition, TV warranties do not have the correct warranty cover for commercial use.
What are the technical differences between your screens and a TV?
Here are a few reasons describing the benefits of commercial screens over TV’s.
Commercial screens can be used:
• 24/7 without any issues. Most
domestic TV’s are designed with only a few hours of use per day.
• In any orientation. Some domestic
TV’s will overheat if mounted in portrait.
• With our 3 Year Commercial Warranty. 5 Year available at an additional cost.
• With our lifetime technical support via telephone at no additional cost.
• With advanced protection against
image retention (Screen Burn).
• With advanced protection against ‘colour run’ (distortion caused when screens are mounted in portrait).
• With our built-in Commercial Media Player (on most models) allowing power timers, looped USB playback and control via cloud-based CMS (Content Management System). This is an optional extra.
• With higher brightness at 450
cd/m2 minimum (TV brightness on average is 300 cd/m2).
Do you offer different mounting solutions for digital menu boards?
We can provide you with any mounting solution for menu boards. These include a simple flat wall mount, full ceiling
suspended solution or custom design and manufacture.
Can you use multiple digital menu boards side by side?
Multiple digital menu boards can be located side by side in a virtually seamless display, or apart, in whatever configuration is suitable for your circumstances.
Do digital menu boards have integrated audio speakers?
Depending on the model range the display boards have 2 speakers built in so that audio can be added to
the menu board experience.
Can the screens run on a timer so that they power off at certain times?
Yes, when the screens are operational is fully configurable so that power is not being used at a time where no one is viewing a menu board.
How do I get my content onto the digital menu boards?
Your content can be upload either by a USB memory stick or a network upgrade to our cloud-based CMS
(Content Management System).
Why do I need a license subscription?
A license subscription is required for all network upgraded digital displays, including digital menu boards. Our license subscription is a fee used to access our online servers that support our cloud-based content management system.
Is internet access needed to update the screens?
The digital menu board screens can be updated either over the internet or by using a USB inserted into the screens. Therefore, if there is no internet connection then updating can still occur.
What is Plug & Play?
Plug & Play is a method by which content can be downloaded from a PC to a USB Stick and uploaded
directly to a digital display screen.
How do you create a digital menu for a menu board?
A digital menu is created using a software such as Photoshop, Illustrator or something as
easy as Microsoft Powerpoint. The software will help you either arrange your existing images or create your own and put them together as a completed menu. These are exported as a file to be uploaded to either a USB stick or Content Management System.
Are there templates to use for the digital menu boards?
There is a digital signage templates library that can be used as a basis for designing your menus. You can change font and colour and add your own branding, images and videos.
Do you design menus for the digital menu boards?
Yes we do. From anything as a basic menu to a full video digital menu.
Can screens be set to schedule between breakfast, lunch and dinner menus?
Multiple menus can be scheduled to display at preset times.
Can you have scrolling messages on a digital menu board?
Yes, scrolling messages can be added.
Can digital menu boards show images and videos?
Your digital menu boards will be able to display images and videos alongside your menus.
What media files work with your digital display screens?
Our digital menu board hardware accepts pdf, jpeg and MP4 video files at a maximum 1920 x 1080 px.
What size should I make my menus?
Menu’s should be no bigger than 1920 x 1080px for optimum image quality. Any larger file and our digital hardware will not
accept larger files. For example 4K.(except hardware specifically made to accept 4K)
Does my branding get included on the menu display?
Yes, your branding can be added to the digital menu boards. This can include logos, images and colours.
Can a menu board display reviews and social media mentions?
Yes, your digital menu boards can be used to display reviews and social media feedback.
Can the menu board be used to upsell items to customers?
Digital menu boards are an ideal medium to be used as advertising and for upselling opportunities. That will increase customer engagement and spend with you.
How does a CMS work?
Content Management System (CMS) works by logging into an online portal likewww.mysignageportal.com.
Here you would upload your library assets such as images and videos and create content using a predetermined template. Within this template you are able to arrange your content including text, social media
feeds. website URL’s, news feeds, weather and time.
Do you have any examples of your digital menu board display screens?
We have a variety of digital displays located around the UK and across all industries. Some of our customers want to remain confidential, however
we have some customer examples on our website and live installations that can be viewed.
Do you do digital menus for windows?
We supply a variety of digital menu board window displays from floor or ceiling mounted to freestanding digital displays. Our digital menu board screens for window displays are high brightness making them sunlight readable. This is ideal for windows in direct sunlight.
Why should I buy from you?
We like to get to know and understand you and your needs. We appreciate you coming to us and we will make you feel at ease in talking to us. You can have confidence that what you have ask will be answered
in such a way that makes you feel comfortable moving forward with our digital menu boards. We will also give you lifetime technical support.
Do you offer finance?
We offer finance on digital menu screens through a third party finance broker who specialising in Digital Hardware from £500 upwards.
What is your lead time and delivery times?
Subject to stock at the point of sale we will deliver your digital menu board within 3 to 5 working days.
Do you carry out installation?
Yes we do. We offer a full or part installation based on half day and full day rates depending on the size of the project.
Will I own the hardware outright?
Any digital menu board hardware purchased directly from us on outright sale you will own once payment has cleared.
What warranty do you get with digital menu boards?
The boards come with a standard 3-year warranty that can be extended to 5 years as an optional extra.
Do the digital menu screens need servicing?
The warranties that come with the digital menu board screen cover any performance issues that may occur.
Is there technical support available for a digital menu board?
When you purchase your digital menu boards from James Hogg Display then you get lifetime telephone technical support on the
digital menu screens during normal working hours.
Are there any other costs associated with the purchase of a digital menu board?
Apart from delivery and VAT the other costs involved would be a subscription license for any network graded hardware. There are lifetime license subscriptions which are a one-off payment.