How to use video on digital menu boards

Digital Menu Boards - Using Video to Increase Sales


Digital menu boards, leveraging technologies like LCD and LED displays, offer dynamic and easily updated content in fast food and quick service food and drink restaurants. Incorporating video content into digital menu boards enhances visual appeal, improves customer engagement, and can lead to increased sales. Videos are particularly effective for showcasing products, telling brand stories, promotions and particularly, upselling. Case studies from major brands like McDonald's and Subway, as well as independent restaurants, demonstrate the significant impact of video-enhanced digital menu boards on sales performance.

This article highlights the importance of utilising video content on digital menu boards, outlining the key benefits, best practices for video creation and integration, technical considerations, and real-life examples of successful implementations.

Table of contents

  • What is the importance of using video on digital menu boards?
    • Discuss why video content is a game-changer for digital signage in the food and retail industry.
  • What are the benefits of using video on digital menu boards?
    • Enhanced Customer Engagement
    • Increased Sales and Promotions Visibility
    • Improved Menu Visibility and Information Retention
  • What are the best practices for video content creation and integration?
    • Aligning Content with Brand Identity
    • Keeping Content Fresh and Relevant
    • Balancing Informational and Promotional Content
  • What technical considerations are there for using video on digital menu boards?
    • Screen Resolution and Aspect Ratio
    • Recommended File Formats and Compression
    • System Compatibility and Content Management
  • Case Studies of successful video-enhanced digital menu boards
    • Highlighting successful implementations and the impact on business outcomes.

What is the importance of using video on digital menu boards?


The digital age demands dynamic content, and video is at the forefront of meeting this need, especially in the context of digital menu boards. The importance of incorporating video into digital signage cannot be overstated, primarily due to its power to capture and maintain customer attention in a way that static images and text simply cannot. Video content, with its motion and storytelling capability, offers a richer sensory experience, making it an effective tool for engaging customers the moment they walk through the door or pass by.

Engagement through video leads to several key outcomes:

  • Increased Attention: Motion naturally draws the human eye, ensuring that promotional messages and menu items capture customer interest.
  • Emotional Connection: Videos can evoke emotions, creating a memorable connection between the customer and the brand. This emotional engagement is crucial for brand loyalty and repeat business.
  • Higher Retention Rates: Information presented in video format is more likely to be remembered than information read from static texts or images.
  • Versatility: Video content can be adapted to various purposes, from showcasing mouth-watering dishes in action to highlighting daily specials or telling the brand's story, offering flexibility in how messages are conveyed.

Incorporating video into digital menu boards transforms the customer experience by making it more interactive and immersive. This dynamic form of content delivery not only elevates the aesthetic appeal of the space but also plays a pivotal role in influencing customer decisions and behaviour.


Benefits of Using Video on Digital Menu Boards


Integrating video into digital menu boards brings a host of advantages that can significantly impact customer engagement and business growth. Here are some of the key benefits:

Enhanced Customer Engagement

Videos have the unique ability to captivate an audience, keeping customers' eyes on the menu longer and making them more likely to notice and remember what they've seen. This increased engagement is invaluable in busy restaurants where capturing customer attention is crucial.

Increased Sales and Promotions Visibility

Video content can make promotions, specials, and new items stand out in a way static images cannot. Animated visuals of menu items, especially those that are strategically designed to be eye-catching, can stimulate appetite and encourage impulse purchases. Highlighting specific promotions or limited-time offers through video can also lead to increased uptake and sales.

Improved Menu Visibility and Information Retention

Videos enhance the visibility of the menu by using movement and transitions to draw attention to different items or sections. Additionally, customers are more likely to remember information presented in video format, thanks to the dynamic combination of visuals and animation. This can be particularly effective for communicating complex menu options or dietary information in an easily readable and accessible format.

Dynamic Content Adaptation

Digital menu boards with video content can be quickly updated to reflect changes in the menu, promotional offers, or even to adapt to different times of the day. This flexibility ensures that the content remains relevant and engaging, catering to the specific interests of customers at any given moment.

Emotional and Sensory Appeal

Videos can convey the ambiance of the dining and takeaway experience and evoke emotions through storytelling, which static menus cannot achieve. Showing high-quality, appetising images of food in motion can enhance the sensory appeal, making dishes more enticing and stimulating to customers' appetites.


Best Practices for Video Content Creation and Integration

Creating and integrating video content into digital menu boards requires a strategic approach to ensure that the videos are effective and enhance the customer experience. Here are some best practices to consider:

Aligning Content with Brand Identity

Videos should reflect the brand’s identity and values. Consistency in style, tone, and messaging across all content helps reinforce brand recognition and customer trust. Whether the brand is fast-paced and energetic or more focused on a relaxed dining experience, the video content should convey the appropriate atmosphere.

Keeping Content Fresh and Relevant

Regular updates to video content keep the menu board interesting and engaging for repeat customers. Seasonal promotions, new menu items, and limited-time offers are excellent opportunities for fresh content that encourages customers to return.

Balancing Informational and Promotional Content

While promotional content is important for driving sales, informational content about menu items, ingredients, and preparation methods can also enhance the customer experience. A balance between promoting products and providing valuable information can lead to more informed and satisfied customers.

Optimising Video Length and Speed

Videos should be long enough to convey the message but short enough to maintain attention. Typically, shorter videos (15-30 seconds) work best for menu boards, as they can loop continuously without losing viewer interest. The speed of the video should also be considered; it must be slow enough to be understood but fast enough to keep the engagement high.

Ensuring Readability

Text in videos should be large, clear, and easy to read from a distance. Contrast with the background and text animation can help make the information stand out, but it's crucial to ensure that these elements do not detract from the overall message.

Testing and Feedback

Before finalising video content, testing how it looks on the actual menu boards and gathering feedback can provide valuable insights into how the content is perceived and how it can be improved.


Technical Considerations for Video on Digital Menu Boards


To ensure optimal performance and compatibility, several technical considerations must be addressed when incorporating video into digital menu boards:

Screen Resolution and Aspect Ratio

Choosing the right resolution and aspect ratio is crucial for displaying high-quality video content. The resolution should match or exceed the display's capabilities to ensure crisp, clear images, while the aspect ratio must be compatible to avoid stretching or cropping the video.

Recommended File Formats and Compression

Videos should be encoded in formats widely supported by digital signage software, such as MP4 (H.264). Compression is necessary to reduce file sizes for easier management and faster loading times, but it should be balanced to maintain video quality.

System Compatibility and Content Management

Ensuring that the digital signage system supports video content is essential. The system should have sufficient storage and processing power to play videos smoothly and allow for easy content management and scheduling.

Here is a handy table to help with the required formatting for digital content





Format Profile


Frame Rate






Bitrate Encoding


Field Order/Scan



AAC or MP3








Colour Mode



1920 (1080 for portrait) or 3840 (2160 for portrait if using 4K Hardware


1080 (1920 for portrait) or 2160 (3840 for portrait) if using 4K hardware





Office Documents:









Case Studies or Examples of Successful Video-Enhanced Digital Menu Boards

To illustrate the impact of video on digital menu boards, let's explore a few case studies or examples where businesses have successfully leveraged this technology to improve customer engagement and drive sales.

Fast Food Chain: Dynamic Promotion of Limited-Time Offers

A well-known fast-food chain introduced video-enhanced digital menu boards across its outlets to promote limited-time offers and new items. The videos featured high-quality, appetising visuals of the food items in motion, coupled with vibrant animations highlighting special pricing and combo deals. This strategic use of video content led to a noticeable increase in the sales of promoted items, with the chain reporting a significant uplift in customer interest and purchase behaviour related to the featured offers.

Coffee Shop Chain: Enhancing Ambiance and Menu Visibility

A global coffee shop chain implemented video-enhanced digital menu boards as part of a broader initiative to modernise its stores and improve the customer experience. The videos not only displayed the menu items in an appealing way but also included content that conveyed the brand's commitment to sustainability and ethical sourcing. The incorporation of calming, brand-aligned visuals helped enhance the store's ambiance, encouraging customers to spend more time in the shop. Feedback indicated that the dynamic menu boards contributed to an overall increase in customer satisfaction and sales.

Casual Dining Restaurant: Storytelling and Customer Engagement

A casual dining restaurant used video-enhanced digital menu boards to tell the story of its ingredients, from farm to table. The videos provided customers with a behind-the-scenes look at the care and dedication involved in sourcing and preparing their meals. This storytelling approach not only informed customers but also built a deeper emotional connection with the brand. The restaurant experienced an uptick in customer engagement, with patrons expressing appreciation for the transparency and authenticity conveyed through the video content.

For further support with no obligation to find out how video content can enhance your digital menu board give us a call on 0330 333 6106 or email

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